Responsible Gaming

Gambling is a popular form of entertainment enjoyed by millions of people in Bangladesh and around the world. For the vast majority of players, it remains a fun and controlled activity. However, get999 acknowledges that for a small number of individuals, gambling can become problematic — leading to financial stress, strained relationships, or emotional distress.

Responsible gambling means playing within your means, treating every bet as the cost of entertainment rather than an investment, and knowing when to stop. At get999, we build our platform with these principles at its core. Every feature, every game, and every promotional offer is designed with player welfare in mind alongside entertainment value.

We ask every player to keep the following principles in mind whenever they log in to the get999 platform:

• Only gamble with money you can afford to lose entirely.
• Set a personal budget before each session and stick to it regardless of outcomes.
• Never chase losses — a losing streak does not guarantee a win is "due".
• Take regular breaks and avoid gambling when you are stressed, upset, or under the influence of alcohol.
• Balance gambling with other hobbies and social activities in your life.
• Keep track of your time and money spent — use the activity dashboard in your account.

get999 enforces a strict minimum age of 21 years for all players. This is non-negotiable and applies to every player in Bangladesh regardless of the city or region in which they are located — whether Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

As part of our Know Your Customer (KYC) process, we require all players to submit a valid National Identity Card (NID) or passport before processing their first withdrawal. Age is verified against the date of birth on the submitted document. Any account found to belong to a player under the age of 21 will be immediately closed, all funds forfeited, and the matter reported as required.

We also ask parents and guardians to take proactive steps to prevent underage access to online gambling sites. If you share a device or mobile phone with younger family members, please ensure that your get999 account is password protected and that you log out fully after every session. If you believe a minor has accessed get999 using your account, contact our support team immediately at [email protected].

One of the most effective tools for staying in control of your gambling spend is setting a deposit limit on your account. get999 allows you to set daily, weekly, and monthly deposit caps denominated in Bangladeshi Taka (৳). Once a limit is in place, you will not be able to deposit more than the specified amount within that period, even if you request an increase.

How deposit limits work at get999:

• Daily limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) in a single calendar day.
• Weekly limit: The maximum total across a rolling seven-day window starting from the day the limit was set.
• Monthly limit: The maximum total across a rolling 30-day window.
• Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active, giving you time to reconsider.

To set or adjust your deposit limits, contact our support team at [email protected] with your registered mobile number and the limit amount you would like applied. Changes are confirmed by our team within 24 hours.

Sometimes a short break from gambling is all that is needed to reset perspective and maintain a healthy relationship with the activity. The get999 time-out feature lets you temporarily suspend your account for a fixed period without permanently closing it. During a time-out, you cannot log in, place bets, or make deposits. Any pending withdrawals will still be processed normally.

Available time-out durations:

• 24 hours — a quick one-day reset after a frustrating session.
• 7 days — a one-week break if you feel you have been playing too frequently.
• 30 days — a month-long cooling-off period if you need more significant distance from gambling.
• 90 days — a full three-month suspension for players who feel they need an extended break before deciding whether to continue gambling.

Time-out requests cannot be reversed once activated, meaning you cannot end the suspension early even if you change your mind during the period. This is intentional — it ensures the tool provides genuine protection rather than a token barrier. To request a time-out, contact [email protected] and specify your preferred duration.

If you feel that gambling has become a serious problem in your life, self-exclusion is the strongest tool available to you on the get999 platform. A self-exclusion request results in the permanent or long-term closure of your get999 account. During the self-exclusion period, you will not be able to reopen the account or create a new one using the same identity documents, mobile number, or payment details.

Self-exclusion periods available:

• 6 months
• 1 year
• 5 years
• Permanent (indefinite — this cannot be reversed)

When you self-exclude, get999 will:

• Immediately deactivate your account and prevent any login.
• Cancel any active bonuses and pending promotional offers.
• Process any legitimate withdrawal of remaining account balance to your registered payment method within the standard processing window.
• Flag your identity details to prevent the creation of new accounts during the exclusion period.
• Remove you from all marketing lists immediately.

To initiate self-exclusion, please email [email protected] from your registered email address (or include your registered mobile number if emailing from a different address), state that you are requesting self-exclusion, and specify your preferred duration. Our team will action the request within two hours of receipt.

Problem gambling can develop gradually. Many people do not recognise the warning signs in themselves until the situation has already caused significant harm. The following self-assessment checklist may help you identify whether your gambling habits have moved beyond healthy entertainment. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or seek professional help.

Accessing your responsible gaming tools at get999 is straightforward. Follow these steps to put the right protections in place: