Privacy Policy

This Privacy Policy is published by get999 ("we", "us", "our", "the Platform") and applies to all users ("you", "your", "the Player") who access or use the get999 website at get999.bet and any related mobile-optimised interfaces, services, features, or content. The Platform is operated by the get999 team and is primarily designed to serve players based in Bangladesh.

We are committed to handling your personal information responsibly, transparently, and in accordance with recognised principles of data privacy. This policy describes in clear terms what data we collect, the lawful bases on which we process it, how long we retain it, with whom we may share it, and what rights you have in relation to it.

This Privacy Policy applies to data collected through the get999 website, including account registration, deposits, withdrawals, game activity, customer support interactions, and any other touchpoint through which you voluntarily provide personal information to us. It does not apply to third-party websites or services that may be linked from our platform, even if those links are provided for your convenience.

We collect personal data in the following categories. We collect only what is necessary to deliver and improve our services.

Identity & Contact Data

• Full legal name, date of birth, and gender
• National ID (NID) number or passport number for KYC verification
• Mobile phone number and email address (where provided)
• Residential address (city, district, and division within Bangladesh)

Financial & Payment Data

• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers in masked form)
• Bank account details (account name and branch) for bank transfer withdrawals
• Transaction history: deposit amounts, withdrawal requests, dates, and reference codes
• Bonus claim and wagering records tied to your account

Technical & Usage Data

• IP address and approximate geolocation derived from it
• Device type, operating system, browser type and version
• Pages visited, time spent on each page, click paths, and referral source
• Session timestamps and login history
• Game activity logs: games played, bet amounts, outcomes, and session duration

Communications Data

• Records of your correspondence with our support team via email or live chat
• Feedback, complaints, or dispute records
• Preferences you express for marketing communications

The following data types are the primary categories held in your get999 account profile:

• Full Name
• Date of Birth
• Mobile Number
• NID / Passport
• City / District
• Wallet ID
• Transaction Log
• Game History
• IP Address
• Device Info
• Support Records

get999 collects personal data through several channels:

• Direct collection: Information you provide when you create an account, complete KYC verification, make a deposit or withdrawal, or contact our support team.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you browse and interact with the Platform. This includes your IP address, device fingerprint, and behavioural patterns within the site.
• Third-party sources: Identity verification data returned by KYC/AML service providers when we submit your documents for verification. Fraud-risk scores provided by payment processing partners. Aggregate demographic or behavioural data from analytics partners used to improve the platform, which does not identify you individually.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymised analytics about site usage. You may control cookie preferences through your browser settings, though disabling certain cookies may impair the functionality of the Platform.

We process your personal data for the following purposes, each of which has a corresponding lawful basis:

• Account creation and management: To register your player account, verify your identity, and maintain your account profile. Lawful basis: performance of a contract.
• Processing transactions: To handle deposits, withdrawals, and bonus credit/debit through bKash, Nagad, Rocket, Upay, and bank transfer. Lawful basis: performance of a contract.
• KYC and age verification: To confirm you are aged 21 or above and to verify your identity documents before processing large withdrawals or in response to suspicious activity. Lawful basis: legal obligation and legitimate interest.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited activities. Lawful basis: legitimate interest and legal obligation.
• Customer support: To respond to your queries, resolve disputes, and process complaints in a timely and accurate manner. Lawful basis: performance of a contract and legitimate interest.
• Responsible gaming: To monitor account activity for signs of problem gambling, enforce self-exclusion or deposit limit requests, and facilitate player protection measures. Lawful basis: legal obligation and legitimate interest.
• Platform improvement: To analyse anonymised usage patterns and improve the site's features, game selection, and overall user experience. Lawful basis: legitimate interest.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaign messages relevant to your interests, such as BPL season promotions or Eid bonus offers. Lawful basis: consent. You may withdraw consent at any time.

We do not use your personal data for any purpose incompatible with those listed above. If we intend to process your data for a new purpose, we will notify you and obtain any additional consent required before doing so.

get999 does not sell your personal data to any third party. We may share your data with carefully selected service providers and partners in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other payment partners require certain transaction data (such as account numbers and amounts) to process your deposits and withdrawals. These providers are bound by their own privacy and security standards.
• Identity verification providers: Third-party KYC and AML service providers who process your identity documents to confirm your age and identity. These providers act as data processors under our instruction and are contractually required to handle your data securely.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised session and game-play identifiers to deliver game content and resolve game-related disputes. They do not receive your full personal profile.
• Fraud and risk management services: Specialist providers that help us detect and prevent fraudulent activity and money laundering on the platform.
• Analytics services: Anonymised, aggregated usage data may be processed by analytics tools to help us understand how the platform is used and where it can be improved. No individually identifiable data is shared for this purpose.
• Legal and regulatory authorities: We may disclose your personal data if required to do so by applicable law, court order, or at the lawful request of a competent authority. We will, where legally permissible, notify you of such a request.

All third parties with whom we share personal data are required to treat it with an equivalent level of security and confidentiality to the standards we apply ourselves. We do not permit our service providers to use your data for their own marketing or commercial purposes.

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your active player account plus a minimum of five (5) years after account closure to comply with anti-money laundering and financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, in accordance with applicable legal obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence: Retained for three (3) years from the date of the interaction, or longer if the correspondence relates to an unresolved dispute or ongoing investigation.
• Marketing preference records: Retained until you withdraw consent or request deletion, plus a reasonable period to process the request.
• Technical and usage logs: Typically retained for twelve (12) months in anonymised or pseudonymised form for security and performance analysis.

When personal data is no longer required, we securely delete or anonymise it in a manner that prevents reconstruction of your individual identity.

get999 takes data security seriously and implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption: All data transmitted between your device and our servers is encrypted using 256-bit TLS/SSL technology, making it extremely difficult to intercept in transit.
• Secure data storage: Personal data is stored on servers protected by firewalls, access controls, and intrusion-detection systems. Access to personal data is restricted on a strict need-to-know basis within the get999 team.
• Password hashing: Account passwords are never stored in plain text. We use industry-standard cryptographic hashing with salting to protect your login credentials.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security. OTP codes are delivered via your registered mobile number.
• Regular security reviews: Our systems and procedures are reviewed periodically to identify and address potential vulnerabilities. We work with third-party security experts to conduct penetration testing and security audits.

Despite these measures, no system is completely immune to security risks. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players in a timely manner and take all reasonable steps to mitigate the impact.

You share responsibility for account security. Please use a strong, unique password for your get999 account, keep your login credentials confidential, and contact our support team immediately if you suspect any unauthorised activity on your account.

As a player on get999, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your request. We will respond within a reasonable timeframe, typically within 30 days.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 6.
• Right to restrict processing: In certain circumstances, you may request that we limit the way we use your data while a query or dispute is being resolved.
• Right to object to marketing: You have the right to opt out of receiving direct marketing communications from get999 at any time. You can do this by contacting our support team or by following unsubscribe instructions included in any marketing message.
• Right to data portability: Where technically feasible and legally appropriate, you may request a copy of your personal data in a commonly used machine-readable format.

Please note that certain rights are subject to limitations where data processing is necessary to comply with a legal obligation, to prevent fraud, or to protect the legitimate interests of get999 or other players.

get999 uses cookies and similar technologies (including local storage and session storage) to operate the Platform effectively and to improve your experience. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in, CSRF protection tokens, and cookies that store your language and currency preferences. These cannot be disabled without impairing core site functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players use the Platform, which pages are most visited, and where errors occur. This information helps us improve the site's performance and usability.
• Functional cookies: Used to remember your preferences (such as recently played games or preferred payment method) and to personalise your experience.
• Marketing cookies: Used to track whether you arrived at get999 from a specific promotional campaign, so we can measure the effectiveness of our marketing efforts. These do not track your activity on other websites.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies. Please note that blocking all cookies may prevent some features of the Platform from working correctly, including the login session and account balance display.

get999 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes an age declaration step, and we conduct KYC identity and age verification as part of our standard onboarding and withdrawal procedures.

If we become aware that a minor has provided personal data to the Platform, we will take immediate steps to close the account, void any associated bets or winnings, refund any net deposits to the originating payment method where possible, and securely delete the personal data collected.

If you are a parent or guardian and believe a minor may have accessed the Platform using your payment credentials or device, please contact us immediately at [email protected] so we can investigate and take appropriate action.

get999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players via a message within their account dashboard or by email to their registered address.

We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is being handled. Your continued use of the get999 Platform following the publication of any changes constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way get999 handles your personal data, please contact our support team directly:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 48 hours for privacy-related queries during standard hours (Bangladesh Standard Time, UTC+6)
• Postal address: Please contact us via email in the first instance; we will provide further correspondence details if required for formal data subject requests

We are committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with our response, you retain the right to seek further recourse through any applicable legal channels available to you in Bangladesh.